Victoria House Clearance Accessibility Commitment

At Victoria House Clearance we are committed to making our local clearing and removal services accessible to everyone across the Victoria area. This accessibility statement explains how we design our online and onsite processes to meet inclusive standards, including our ongoing work to conform to WCAG 2.1 AA where practical for our digital content and to adopt accessible practices for property visits and clearances.

We recognise that accessibility is both a legal and moral responsibility. Our aim is to support people who use screen readers, those who rely on keyboard navigation, individuals with cognitive differences, and those requiring alternative formats such as large print, clear language summaries, or audio descriptions. Our team receives training on inclusive communication and safe, respectful clearing techniques for diverse requirements.

For websites and digital documents, our targets include semantic HTML structure, meaningful link text, descriptive headings, and ARIA attributes where needed to enhance screen-reader support. We regularly test pages for focus order and use keyboard-only navigation trials to identify and fix barriers. Our content editors follow accessibility checklists to keep content operable and perceivable.

When providing house clearance services in Victoria, we strive to make both the booking process and on-site experience accessible. This includes clear pre-visit information about access routes, parking, and entrance accessibility. Staff will work with customers to agree reasonable adjustments, for example arranging quieter times, allowing support persons, or providing step-free options where available.

Key features of our accessibility approach include:

• WCAG 2.1 AA as a target for online content to improve text contrast, resizable text, and predictable navigation;
• Active screen-reader support through proper labeling, alt text, and structured content;
• Full keyboard navigation compatibility for forms and booking flows so users can operate without a mouse;
• Staff guidance on inclusive customer interactions during home visits and collections.

We actively monitor accessibility by combining automated checks with manual testing and periodic audits. Manual testing includes verifying tab order, landmark roles, and effective use of headings to support quick navigation for users relying on assistive technologies. Where gaps are found, we prioritise fixes that remove the greatest barriers for people accessing our Victoria property clearance services.

Accessible Formats and Reasonable Adjustments

We can provide information in alternative formats on request and will consider reasonable adjustments for bookings and on-site procedures. Examples include large print estimates, simple language summaries of clearance plans, and arranging visits at less busy times. We treat all accessibility requests confidentially and handle them promptly.

If you need an accommodation for a visit, appointment, or to access our resources, please contact our Accessibility Team through the usual enquiry channels you use to reach our service. We will respond to accessibility requests and aim to confirm adjustments and next steps within a reasonable timeframe.

Continuous improvement is central to our approach. We welcome suggestions about specific barriers encountered while interacting with our Victoria clearing services. Although we do not publish third-party contact details here, we commit to reviewing accessibility regularly and updating practices to better serve the local community.

Limitations and alternatives: While we aim to meet WCAG 2.1 AA standards across our online presence, some legacy documents or third-party content may not yet fully conform. In such cases we provide accessible alternatives or assistive support to ensure people can access the same information and services.

For transparency, we log accessibility improvements and maintain a schedule for remediation work. Our accessibility objectives include enhancing mobile accessibility for customers using assistive technologies, improving live booking accessibility, and ensuring that on-site staff consistently apply agreed adjustments for clients across the Victoria area.